Managed Services

Improve operations and efficiencies by allowing GTS to manage your day-to-day IT operations.

By making a strategic decision to partner with GTS, you’ll reduce cost and risk, while realizing improved business processes and increasing overall productivity.

Service Desk

Our 24/7/365 U.S.-based Service Desk can help support your environment. From first call to L3 support, we can provide the right resources to service your end user’s technology issues. Our capabilities can scale to fit your need, regardless of size.

Deskside & Field Support

The GTS Deskside & Field Support team is responsible for resolving escalated issues related to all types of end-user hardware. Our technicians are capable of supporting hardware in all types of locations — whether that be an office, patrol car, traffic signal, or classroom.

Image Management

We provide top-tier engineering support to manage the ever-changing requirements of your enterprise’s OS needs. No matter the platform, our multi-OEM approach allows our team to provide consolidated expertise for all end-user hardware in your environment.

Network Monitoring

Our Network Monitoring team can easily off-load the time-intensive task of keeping a vigilant watch on your critical network connections and resources. Our 24/7/365 team can augment your operational needs to ensure your team is prepared to respond in the event of a real emergency.

Hybrid Support

No project is too large or too small for our teams to handle. Let our Program Management teams build a safety net for your organization when unexpected problems arise. Our Hybrid Support option prepares you for an emergency while building a trusted relationship for all types of unexpected needs.

TEAM BIOS


HERSCHEL SOVA

Director of Managed Services

Herschel joined GTS in 2013 after working alongside our Rugged Team as a partner. A lifelong Austinite and Texas Longhorn, he graduated from the University of Texas at Austin in 2005 but has worked all over the US, managing a large portion of the country in previous roles. It has been his pleasure to work across such a diverse set of partners and customers, including law enforcement agencies, public and private utilities, healthcare organizations, energy partners, and numerous transit authorities. In his free time, he enjoys spending time with his family and attending UT sports.

For More Information, Contact:

Herschel Sova

Director of Managed Services

512-731-7935
[email protected]